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Titanic Trail - Cobh Ireland Walking Tour

Delivery
You will receive an email at the address you have specified when your order has been received and dispatched. Ireland and UK orders will normally be dispatched the same day using either An Post or a courier company. Orders are normally received within 2-3 working days. Please see below for shipping rates.

International orders are shipped by An Post who passes the package onto your overseas delivery company. The delivery timescale is a non-guaranteed 7-14 days. Please see below for shipping rates.

For out of stock items, if the delay is likely to be significant we will contact you either by telephone or email to inform you of an approximate delivery date. In the event of a delay, we will contact you either by email or telephone to inform you of this.

Postage Rates:
Order Value Ireland & UK Orders International Orders
€0 - €49 €5.00 shipping €5.00 shipping
€50 and over FREE shipping FREE shipping

Once you submit an order, we immediately prepare all stock items for delivery. You can cancel your order at any stage until delivery. If you would like to request the cancellation of an order, please contact us on +353(0) 21 481 5211 as soon as possible, or email this information to info@titanic.ie.

Please inform us of any cancellation at the earliest opportunity.



Returns Policy

Non-faulty items
If for any reason you decide not to keep an item, you can return it and claim for a refund. Please return to us within 14 days of receipt to the address indicated on your dispatch slip. Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition.

We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.

If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% of the selling price from the refund claim.

Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.

If you have lost your delivery note, please follow the returns instructions below.

Faulty items
If you receive a product from Titanic Trail Ltd that is faulty on delivery, you can return it and claim for a refund. Please return it to the address indicated on your dispatch slip. If a product is found to be faulty, you may also claim for a refund for the delivery charge paid by you when initially ordering the product.

If you have lost your delivery note, please follow the returns instructions below.

Returns instructions
The instructions for refunds are located on the initial delivery note that you received with your order. If you do not have your delivery note, please follow the instructions below

Packing Instructions - Please take care when unpacking and repacking your products.

If you do not have a delivery note, then please enclose the following information on a piece of paper:
  • Please specify the reason for returning the item
  • The date you received the product
  • Any other product information you have 
Please put this piece of paper, and the product to be returned, into a parcel, and mail it to the address below:

Titanic Trail Returns Department,
Melleiha,
Carrignafoy,
Cobh,
Co. Cork, Ireland.

You will receive an email confirming receipt of your returned items
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